Privacy Policy

Who are we?

Business name: Sarah and Sexology

ABN: Pending

Location: Brisbane, Queensland, Australia

Email: sarahandsexology@gmail.com

Phone: Pending

Sarah and Sexology provides clinical sexology services including telehealth consultations, in-person sessions (where applicable), and sexuality education workshops.

What Personal Information We Collect

Personal information is information that identifies you or could reasonably identify you. Depending on the service provided, we may collect the following.

Therapy Clients

• Name

• Email address

• Date of birth

• Emergency contact information

• Relevant personal, medical, and sexual health history

• Session notes and clinical records

• Payment information

Some of this information may be considered sensitive health information under Australian privacy law.

Education and School Programs

When providing sex education workshops in schools, Sarah and Sexology generally collects organisational information only, including school name, address, year groups or student ages, and workshop topic. No personal information about individual students is collected.

How We Collect Personal Information

Personal information may be collected through:

• Client intake forms

• Email or phone communication

• Appointment booking systems

• During therapy sessions

• Payment processing

• Website contact forms

• Workshop bookings from organisations or schools

Appointments and telehealth services may be conducted using systems integrated with Google Workspace, Calendly, and Google Meet.

Why We Collect Personal Information

Personal information is collected in order to:

• Provide clinical sexology services

• Maintain accurate clinical records

• Communicate with clients about appointments or services

• Process payments

• Provide education services to organisations and schools

• Comply with professional, ethical, and legal obligations

Without this information, it may not be possible to provide services safely or effectively.

How Your Information Is Stored and Protected

Sarah and Sexology takes reasonable steps to protect personal and health information from misuse, loss, unauthorised access, modification, or disclosure. Information may be stored using secure digital systems including Google Workspace.

Security measures include:

• Password-protected systems

• Restricted access to records

• Secure storage of clinical notes

• Use of reputable digital service providers

While reasonable safeguards are in place, no electronic system can be completely secure.

Disclosure of Personal Information

Personal information will generally remain confidential and will not be shared without your consent, except in the following circumstances:

With Your Consent, information may be shared with:

·      Other healthcare professionals

·      Insurance providers

·      Other services you request involvement from

Professional Supervision

• Non-identifiable information may be discussed with professional supervisors for clinical support and professional development.

Legal or Safety Requirements

Information may be disclosed if required by law or if there is a serious risk of harm, including situations involving:

·      Risk of harm to yourself

·      Risk of harm to another person

·      Legal requirements or court orders

Data Retention

Clinical records are retained in accordance with professional and legal obligations.

Sarah and Sexology retains client records for a minimum of seven (7) years after the last contact with a client, consistent with common health record retention standards in Australia.

After this period, records may be securely destroyed.

Accessing or Correcting Your Information

You have the right to request access to the personal information held about you and to request corrections if the information is inaccurate.

Requests can be made by contacting Sarah and Sexology via email.

Access may be limited in circumstances permitted by law.

Website Privacy

The Sarah and Sexology website is hosted on Squarespace.

The website may collect limited information including:

·      Contact form submissions

·      Appointment bookings via Calendly

·      Website usage data through Google Analytics

Squarespace may use necessary cookies to ensure the website functions properly and to analyse traffic.

This information is used only to improve website performance and respond to enquiries.

International Data Storage

Some digital service providers used by Sarah and Sexology may store data on servers located outside Australia. By using these services, you acknowledge that your information may be processed internationally.

Reasonable steps are taken to use reputable providers with appropriate privacy protections.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or business practices.

The most current version will be available upon request.

Contact

If you have questions about this Privacy Policy or how your information is handled, please get in touch.

Email: sarahandsexology@gmail.com

Phone: Pending